Agents that work in your customers' languages
If your customers write to you in more than one language, your agent can read and reply in each of them.
Plenty of businesses serve customers who do not all speak the same language. You might get an enquiry in English one hour and in another language the next, and most tools leave you to handle each one by hand.
Our agents do not have that limit. The same agent can read a message in one language and reply in that language, with no separate setup for each one. If a customer writes in Thai, the reply comes back in Thai. If the next writes in Spanish, it comes back in Spanish.
What this means for you
- The agent reads each customer in the language they actually used, so nothing gets lost in a rough translation.
- It writes back in the same language, in a tone that fits your business.
- You do not need a separate agent, or a separate setup, for each language. One agent handles them all.
- When you review its work, you can read the drafts in the customer's language, or ask to see them in yours.
Where it helps most
It matters most if you sell to travellers, serve an area with more than one common language, or take customers from other countries. Meeting each person in their own language tends to get a better response than making them read yours.
Want to see how this would work for your customers? Book a consultation and tell us which languages you deal with.